Tour Policies
Tour Packages
- Pick-Up Times: The scheduled pick-up times for our tours are outlined on our website. Please be aware that these times may vary depending on your specific destination.
- Destinations and Points of Interest: All destinations and places of interest included in the tour package will be clearly stated.
- Booking Cut-Off: Our office operates until 10:30 PM daily. Any bookings made after this time will be processed the following day at 2:00 PM. For optimal service, we recommend making your reservation at least one day in advance.
Online Payment
- Payment Process: Full payment for our tour packages is required at the time of online booking. Payments can be conveniently made via credit card during the checkout process.
- Payment Processor: Our secure payment processing is handled by iPay88, a trusted online payment provider. Your credit card statement will reflect a charge from De Baron Holidays Sdn Bhd.
Refund Policy
- Non-Refundable Bookings: Once payment is completed, all online bookings are non-refundable. Modifications or amendments to reservations are not permitted.
- Cancellation and No-Show Policy: Please note that no refunds will be issued for cancellations or no-show reservations.
Contact Us
If you have any inquiries or require assistance with your booking, please do not hesitate to reach out to us. You can contact us via email at tour@langkawimangrovetour.my, use our website’s contact form, or call us directly for support.