Terms & Conditions
Welcome to our Terms & Conditions page. Please review the following information carefully, as it governs the use of our services, including bookings, payments, cancellations, and other relevant policies. By using our website and services, you agree to comply with these terms.
Hotel Policy & Booking Conditions
Hotel Policy:
- Pets are not allowed.
- Free Wi-Fi is available in the lobby only.
- There are no group or corporate rates available.
- Rates are subject to change without prior notice.
- No charges apply for children under 12 years sharing a room with parents.
- Reservations are not confirmed unless guaranteed by a credit card or advance deposit.
- Rates quoted are in Ringgit Malaysia (MYR) and do not include breakfast.
- Late check-out after 12:00 PM will incur an additional RM20 per hour. Check-outs after 6:00 PM will be charged the full day rate.
Cancellation Policy:
- No refunds will be provided for cancellations or no-show reservations.
Booking Conditions:
- A deposit equivalent to a 1-night stay is required to secure your booking.
- Special requests are subject to availability upon arrival and cannot be guaranteed.
Important Tax Information for Langkawi Bookings:
Please be advised that the following government-mandated taxes are not included in your booking and are payable directly at the hotel upon check-in:
Tourism Tax (Foreign Guests): RM10 per room, per night, applicable to non-Malaysian guests.
Heritage Tax: RM3 per room, per night, applicable to both Malaysian and foreign guests, collected by Malibest Resort in accordance with local authority regulations.
These taxes will be settled at the hotel during check-in.
Outdoor Activities & Tour Policies
Tour Packages
- Pick-Up Times: The scheduled pick-up times for our tours are outlined on our website. Please be aware that these times may vary depending on your specific destination.
- Destinations and Points of Interest: All destinations and places of interest included in the tour package will be clearly stated.
- Booking Cut-Off: Our office operates until 10:30 PM daily. Any bookings made after this time will be processed the following day at 2:00 PM. For optimal service, we recommend making your reservation at least three days in advance.
Online Payment
- Payment Process: Full payment for our tour packages is required at the time of online booking. Payments can be conveniently made via credit card during the checkout process.
- Payment Processor: Our secure payment processing is handled by iPay88, a trusted online payment provider. Your credit card statement will reflect a charge from De Baron Holidays Sdn Bhd.
Refund Policy
- Non-Refundable Bookings: Once payment is completed, all online bookings are non-refundable. Modifications or amendments to reservations are not permitted.
- Cancellation and No-Show Policy: Please note that no refunds will be issued for cancellations or no-show reservations.
Contact Us
If you have any inquiries or require assistance with your booking, please do not hesitate to reach out to us. You can contact us via email at tour@langkawimangrovetour.my, use our website’s contact form, or call us directly for support.